]HackingTeam[ KnowledgeBase Product
Search:     Advanced search

Support service file creation

Article ID: 32
Last updated: 12 Feb, 2015


Create a ZIP file with all the information required for technical support.



From a command prompt, execute respectively rcs-db-diagnostic or rcs-collector-diagnostic command.

Use the following command to view the correct syntax and description of all options:

  • rcs-db-diagnostic --help
  • rcs-collector-diagnostic --help

For example, the --hide-addresses option lets you delete all references to IP addresses or domain names in files.

Article ID: 32
Last updated: 12 Feb, 2015
Revision: 4
document Public
Views: 15
Comments: 0
This article was:   Helpful | Not helpful
terminal command

Also listed in
folder Procedures -> Server -> Terminal commands
folder Troubleshooting -> Backend

Prev   Next
SSL connection issue DB     Terminal commands