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Error 13440 bad offset:0 accessing file

Article ID: 132
Last updated: 11 Mar, 2015


A customer complains about a problem when he opens an agent evidence from the RCS console. 


  • The logs analysis highlighted the following error that reveals a corrupted file:

failed with error 13440: "bad offset:0 accessing file: C:/RCS/DB/data/rcs.0. See http://dochub.mongodb.org/core/data-recovery"


The database or a single collection is corrupted. Run the repair utility on the database. (see: Repair a corrupted MongoDB)

!!! ⇒ If the installation is multishard, please contact the developers that will adapt the attached script case by case.

Article ID: 132
Last updated: 11 Mar, 2015
Revision: 3
document Public
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Attached files
file fix.js (536 b)

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